Lift Technical Proposal: Maintenance, Modernisation, and Compliance in Public Contracts
Lift maintenance contracts represent multi-year agreements of significant importance for local authorities and public housing organisations. The buyer compares bids on precise criteria: maintenance scope (comprehensive or partial contract), callout responsiveness, SAE law compliance, and modernisation capability.
Comprehensive or partial contract: clarifying your offer
The distinction between comprehensive contract (CP) and partial contract (EP) is fundamental. CP includes all spare parts except vandalism and obsolescence; EP includes only routine wear parts. The buyer expects a proposal that unambiguously clarifies: exhaustive list of included and excluded parts, obsolescence and vandalism thresholds, and pricing mechanism for out-of-scope parts.
Annual preventive maintenance visits are also a major criterion: the regulatory minimum is 6 visits, but 12 (monthly) offers score better.
Responsiveness and on-call service
Response times are a near-systematic scoring criterion in lift contracts.
Person release and breakdown repair
Person release is a duty of result. Specify your commitment: on-site arrival time (typically 30 to 60 minutes), 24/7 availability, on-call staffing in the geographical zone. For routine breakdowns, a 4-hour restoration commitment is the standard.
On-call organisation
Detail your organisation: number of on-call technicians, coverage area, equipped vehicle with routine parts stock, escalation chain for complex breakdowns. Remote alarm and remote diagnostics are differentiating assets.
SAE law and modernisation
The SAE (Existing Lift Safety) law imposes 17 compliance measures in successive phases. Your proposal must show you command the fleet's compliance status and can support the contracting authority in planning remaining works.
Errors to avoid
CP/EP confusion — A vague scope on included/excluded parts creates distrust.
Non-committal response times — Vague wording instead of quantified commitments is penalised.
Ignoring SAE law — Not mentioning fleet compliance status reveals a lack of expertise.
No reporting — The absence of monthly reporting (availability rate, breakdowns, downtime) deprives the buyer of an expected management tool.
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