Payment terminals & digital solutions: supplying TPE, interactive kiosks in public procurement
Public authorities increasingly deploy electronic payment solutions and interactive kiosks: payment terminals (POS), ordering kiosks for catering, reception terminals, information totems and self-checkout systems. The buyer evaluates payment security compliance, accessibility, hardware robustness and technical support quality.
Payment security and compliance
PCI DSS certification and CB approval are mandatory. The proposal must present PCI PTS terminal certification, DSP2/SCA compliance, NFC contactless support (ISO 14443), and EMVCo compliance for integrated card readers. End-to-end encryption (TLS 1.2+), tokenisation (no local card data storage) and GDPR compliance for customer data are essential.
Hardware and software offering
Detail each terminal: model, specifications, accepted payment methods (CB, Visa, Mastercard, restaurant vouchers, Apple/Google Pay), connectivity (4G, WiFi, Ethernet), transaction speed. For kiosks: screen size and technology, OS, MDM fleet management, customisable UI, accessibility features, and integration APIs with existing systems (catering software, CRM, accounting).
Accessibility and ergonomics
Kiosks in public spaces must comply with accessibility law (2005): usable height between 0.90m and 1.30m, wheelchair access, high contrast and large text (RGAA/WCAG), keyboard navigation, voice guidance for visually impaired users, and NF EN 301 549 compliance for ICT accessibility.
Deployment, maintenance and SLA
Detail staging, on-site installation, acceptance testing, user training. SLA commitments: ≥99.5% availability, ≤1h support response, ≤4h on-site intervention, loan equipment during repairs. Include remote maintenance (OTA firmware updates), preventive replacement of wear components, and spare equipment stock.
Common mistakes in payment solutions proposals
No PCI DSS certification — Eliminatory for any card payment market.
Accessibility ignored — Kiosks in public buildings must comply with accessibility law.
Vague SLA — No specific GTI/GTR commitments.
No SI integration — Standalone solutions lose points on technical value.
Frequently asked questions
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